River Raider Snorkels, Hauk Off-Road and Hauk Designs logos, trademarks, photos, illustrations, and wording are the sole property of Hauk Designs LLC and can only be used with the written consent of Hauk Designs LLC.
CUSTOM / MADE TO ORDER
Due to the nature of these products, made to order and custom orders may take up to 2 - 4 weeks longer to ship, depending on the finish (powder coated, etc.) and availability of parts. For powder coat / custom orders that need rushed, please call ahead for a delivery estimate before placing your order. There is an additional fee for rushed orders.
WHEN YOUR ITEMS ARRIVE
Contact Hauk Off-Road customer service at 1-855-339-2915 or firstname.lastname@example.org immediately to report any missing, damaged or defective items, including hardware. Hauk Off‐Road cannot be responsible for claims of missing items or damage due to shipping or packaging, when notified more than seven (7) days after delivery.
DO NOT PAINT OR POWDERCOAT your items before initial installation or test‐fitment. All items that are shipped as bare metal MUST be pre-installed in your vehicle, fitment verified and any modifications to the part or the vehicle made prior to painting or powder coating the parts. Any manufacturing defects in the Hauk/River Raider product or incorrect products must be discovered and reported to River Raider and Hauk Off‐Road for remedy prior to painting or powder coating. Hauk Off‐Road is NOT responsible for the costs associated with painting or powder coating of parts that were not properly verified and test‐fitted prior to coating.
Eligible returns must be received in the same condition as when they left our facility. All custom orders or specialty items must be paid upon order receipt. No returns for credit can be allowed due to the nature of these orders. This includes powder coated bumpers, fenders and skid systems, once they have been powder coated. Electrical components that have been opened or installed cannot be returned. This includes lights and wiring harnesses.
There will be a 20% cancellation fee on all other returns or cancellations. If items were already shipped, the charge for shipping will not be credited back upon return of items.
To arrange a return, please call our customer service at 855-339-2915 or initiate the return through our website. All returns must include a valid RMA number to receive a credit or refund. Please mark your shipment clearly with the RMA number so that we know who to credit! Unauthorized or returns without an RMA may not be credited back.
Our powdercoat coatings are covered under warranty for 6 months from the original purchase date, from an authorized dealer of Hauk Off-Road or River Raider products. If you have a problem with your powdercoat finish, please contact us immediately. Due to the wear and tear nature of these parts, we cannot warranty powdercoat for more than 6 months. If you do not return the items to us for repair within 1 month after you notice the issue, it will void any warranty provided by us. Purchasing from an unauthorized retailer or third party seller voids our manufacturer warranty.
SHIPPING & ORDER PROCESSING
Expedited shipping does NOT expedite our order processing times. We do our best to ship items out in the order that they are received. Large items that have many customizable options may require finishing prior to shipment. All items must pass a quality inspection before shipping.
We reserve the right to upgrade smaller items to 2-day priority shipping instead of ground shipping. If you need a specific shipping method that is not shown when checking out, please leave a note in the comments section when checking out & we will do our best to accommodate your request.
If you’re trying to estimate delivery times, please note the following:
- Credit card authorization and verification must be received prior to order processing.
- FedEx and UPS deliveries occur Monday through Friday, excluding holidays.
- If you require express or 2-day shipping, please call us at 1-855-339-2915 for an estimated shipment date.
- There is an additional fee for rushed orders. If you do not pay for rush processing, then your order will be shipped with our standard order processing time which may be up to 2-3 weeks for some items. Rush processing may not be available for all products. When selecting your product options, if rush processing is available, it will show up as a product option with an additional charge. If needed for a specific date, please include in the notes section when checking out and we will try our best to accommodate your timing. Due to unforeseen occurrences, we cannot always guarantee the timing of your rush order. We recommend calling ahead to confirm the timing of your order if your shipping timeline is especially important!
- Selecting an expedited shipping option will not expedite your processing time! We try to ship our orders as soon as possible and in the order received. If you require priority processing, please select Rush Processing when adding the product to your cart. Rush Processing is not available for all items and will only be applied to the products where rush processing is selected as an option. If an item is added to your cart that does not have rush processing available, it may be shipped separately to avoid delays of your rushed item(s).
Expedited shipping does not equal expedited processing times